Frequently Asked Questions

Spafinder Wellness 365 Gift Certificates and Cards

Where can I use a Spafinder Wellness 365 Gift Certificate/Card?

To search for locations accepting Spafinder Wellness 365 Gift Certificates/Cards by city, state or zip code, visit spafinder.com. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Wellness 365 Gift Cards" icon near the name of the location.

How do I redeem a Spafinder Wellness 365 Gift Certificate/Card?

Spafinder Wellness 365 Certificates/Cards hold a live value once purchased and can be redeemed by the participating location of your choice. Please always present your Spafinder Wellness 365 Gift Certificate/Card upon arrival to your appointment.

Do Spafinder Wellness 365 Gift Certificates/Cards expire or lose value over time?

Spafinder Wellness 365 Gift Certificates/Cards do not expire nor will their value depreciate over time.

Can Spafinder Wellness 365 Gift Certificates/Cards be used more than once?

Spafinder Wellness 365 Gift Certificates/Cards are for one-time use. If the value of the gift certificate/card exceeds the cost of services, the location should issue a store credit for the remaining balance.

Can I redeem my Spafinder Wellness 365 Gift Certificate/Card at a location that is not listed on spafinder.com?

Spafinder Wellness 365 Certificates/Cards can only be used at locations listed on spafinder.com. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Wellness 365 Gift Cards" icon near the location name. Unfortunately, if a spa or wellness facility is not listed on the Spafinder website to accept our certificates/cards, we cannot expect it to participate.

What if the location I found on spafinder.com would not accept my Spafinder Wellness 365 Gift Certificate/Card?

There are certain wellness locations listed on spafinder.com that do not accept Spafinder Wellness 365 Gift Certificates/Cards. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Wellness 365 Gift Cards" icon near the location name. Businesses listed with this notation should adhere to our policy and accept Spafinder Wellness 365 Gift Certificates/Cards. Please contact Spafinder Wellness 365's corporate customer service at 212-924-6800, or email customerservice@spafinder.com to file this complaint, and we will work with you to find a resolution to the issue.
 

How can I re-issue my Spafinder Wellness 365 Gift Certificate/Card?

To re-issue a gift certificate/card, please mail the entire gift certificate/card to Spafinder Wellness, Inc.®, 257 Park Avenue South, 10th Floor, New York, NY 10010, Attention: Customer Service, along with instructions as to how you would like us to re-issue the gift certificate/card, and a check made payable to Spafinder Wellness, Inc.®, for $8.95 to cover return shipping. We recommend you photocopy your original or mail the gift certificate/card through a trackable delivery method in order to lessen the risk of losing pertinent gift certificate/card details.

Can I still use a Spafinder Wellness 365 Gift Certificate/Card with an expiration date that has passed?

Our gift certificates/cards are no longer printed with expiration dates (a policy that was enacted in 2006), so if you are holding a gift certificate/card with an expiration date, please contact our corporate customer service line at 212-924-6800, or email customerservice@spafinder.com in order to learn more about your gift certificate/card’s value.

I was given a Spafinder Wellness 365 Gift Certificate/Card, but it has another person's name on it. Am I still able to use it?

A valid Spafinder Wellness 365 Gift Certificate/Card may be used by the holder regardless of the name on the entity, as our certificates/cards are transferable.

Purchasing a Spafinder Wellness 365 Gift Certificate/Card Online

Can I place an online order using multiple credit cards?

Online orders must be placed using a single credit card per order. To place an order using two or more credit cards, please contact customer service at 1-844-208-0169.

Why does my Spafinder Wellness 365 Gift Certificate/Card order status say "pending approval"?

If your order status reads "pending approval," please call our customer service line at 1-844-208-0169, or contact us via email at spafindergiftcardsupport@cashstar.com, in order to complete your purchase.

If I purchased a Spafinder Wellness 365 Gift Certificate/Card that is to be emailed to a gift recipient at a later date, when will my credit card be charged?

The credit card entered at the time of purchase is charged immediately after the order is approved.

I attempted to place an order online but my order was rejected. What should I do?

Many different factors can lead to a rejected or reviewed online order. If your order is not approved immediately, please contact us at 1-844-208-0169, so we may assess the reason and help you with your order processing.

Can refunds be issued for Spafinder Wellness 365 Gift Certificates/Cards?

Spafinder Wellness 365 Gift Certificates/Cards are treated as cash and are therefore non-refundable.

How can I track a Spafinder Wellness 365 Gift Certificate/Card after purchase?

For gift certificates/cards that are mailed, you will receive an email with tracking details on the next business day following the shipment. For emailed instant gift certificates/cards, please log in to your online account and click on "View Orders" to check the order status. If no details are visible within your account, please contact customer support via email at spafindergiftcardsupport@cashstar.com or by phone at 1-844-208-0169 from 8:00 am until 8:00 pm EST.

Can I change the personal message that I wrote on a Spafinder Wellness 365 Instant Gift Certificate/Card that has already been purchased?

We are able to change a certificate/card message upon request. Please contact us at 1-844-208-0169 so that we may tend to your inquiry.

Can I change my order from a classic Spafinder Wellness 365 Gift Certificate/Card to a Spafinder Wellness 365 Instant Gift Certificate/Card after I have made my purchase?

Unfortunately, our gift certificate/card orders cannot be re-formatted from one version to another once already processed or shipped. Should you need to make quick changes to your order method, please contact our customer support via email at spafindergiftcardsupport@cashstar.com or by phone at 1-844-208-0169 from 8:00 am until 8:00 pm EST.

Printing or Emailing a Spafinder Wellness 365 Instant Gift Certificate

I sent a Spafinder Wellness 365 Instant Gift Certificate/Card to the wrong email address. Can this be corrected?

Please log in to your online account to view your previous order details. Select the option to "re-send" the email, which will display the address where the instant gift certificate/card was last sent. Here, you are able to enter a new email address to re-send your certificate.

How do I print a Spafinder Wellness 365 Instant Gift Certificate/Card?

Please log in to your account and click "Orders," followed by "View Details," where you can view or email your instant gift certificate/card to print.

How can a gift recipient print a Spafinder Wellness 365 Instant Gift Certificate/Card that was emailed to him/her?

The recipient is sent an email containing directions on how to print his/her instant gift certificate/card. This email contains a link and a PIN that gives the recipient access to his/her instant gift certificate/card.

If I lost my Spafinder Wellness 365 Instant Gift Certificate/Card before gifting it, can the certificate/card be printed again?

A Spafinder Wellness 365 Instant Gift Certificate/Card may be printed as many times as desired, but it may be used only once.

How can I confirm the email address of the gift recipient where my Spafinder Wellness 365 Instant Gift Certificate/Card was delivered or re-send to a different email?

Please log in to your online account to view your previous order details. You can select the option to "re-send" the instant gift certificate/card, which will also display the email address where it was last sent.

Promotions

Will promotional codes work with the printable or email options?

All valid promotional codes will be applicable to both classic/shipped Spafinder Wellness 365 Gift Certificates/Cards and Spafinder Wellness 365 Instant Gift Certificates/Cards, unless otherwise indicated on the promotional terms and conditions.

My promotional code was not applied to the total charges in my order. Can my discount be applied?

Please email spafindergiftcardsupport@cashstar.com and provide us with your order number and promotional code. Once validated, the appropriate credit refund will be applied back to your credit card.

Can I use my Spafinder Wellness 365 Gift Certificate/Card at a location for a special promotion or deal advertised through the location?

You should be able to use your gift certificate/card for all products and services; however, we recommend checking with the location before making any appointments or reservations.

Can promotional codes be combined?

Only one promotional code can be applied to any given order at a time, unless otherwise specified on the promotion terms and conditions.

Customer Service/Contacting Spafinder Wellness 365

Can I change the amount on the Spafinder Wellness 365 Gift Certificate/Card that I just purchased?

We are unable to change the gift certificate/card amount or face-value once the transaction is complete.

If I did not receive Rewards Points after booking spa treatments online using the "Book Online" feature, how can my points be adjusted?

Spafinder Wellness 365 is able to adjust the number of Rewards Points in your account if you provide us with the name of the spa or wellness business, the treatment/service provided and a copy of your receipt. Simply send us these materials via email to customerservice@spafinder.com, or mail them to us at Spafinder Wellness, Inc.®, 257 Park Avenue South, 10th Floor, New York, NY, 10010, attention: Customer Service, in order to obtain assistance with your inquiry.

If my package was lost by USPS or FedEx, can my Spafinder Wellness 365 Gift Certificate/Card be re-issued?

A claim must be filed with USPS/FedEx from our offices in order for a Spafinder Wellness 365 Gift Certificate/Card to be re-issued because it was lost in delivery. Please contact us customer support via email at spafindergiftcardsupport@cashstar.com or by phone at 1-844-208-0169 from 8:00 am until 8:00 pm EST.at in order to obtain assistance with reissuing your lost gift card/certificate.

How do I access my user account?

To access your online account, visit the spafinder.com homepage and click on "MY ACCOUNT" at the very top of the website. Please enter your email and password to access your user account.

Where can I purchase Spafinder Wellness 365 Gift Cards and in what denominations?

Spafinder Wellness 365 Gift Cards can be purchased at various retail outlets in multiple denominations.

I visited a location that is listed on your website but it would not accept my Spafinder Wellness 365 Gift Certificate/Card. What can I do?

There are some wellness locations listed on Spafinder.com that do not accept Spafinder Wellness 365 Gift Certificate/Cards. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Wellness Gift Cards" icon near the location name. Businesses with this icon should adhere to our policy and accept Spafinder Wellness 365 Gift Certificates/Cards. Please contact corporate customer service at 212-924-6800 or email customerservice@Spafinder.com should you have questions.

How do I contact Spafinder Wellness 365 customer service?

Spafinder Wellness 365's customer service team is available to handle inquiries 24 hours a day, seven days a week, by phone at 1-888-255-7727. Inquiries that require escalated research are handled by our corporate office, at 212-924-6800, Monday – Friday, from 9 a.m. – 6 p.m. EST, and also by emailing customerservice@spafinder.com. Email inquiries sent outside of that timeframe are answered over the next business day.

Can I change the previously selected delivery method on my order to expedite or rush after I have completed my purchase?

Once a classic/shipped gift certificate/card has left our fulfillment facility, it is not possible to change the delivery method. If you have only just placed your order moments ago, please contact customer support via email at spafindergiftcardsupport@cashstar.com or by phone at 1-844-208-0169 from 8:00 am until 8:00 pm EST.

Other

Can Spafinder Wellness 365 Gift Certificates/Cards be used for gratuities or tips?

Please check with the individual location at the time you make a reservation, as this is a decision made by partnering properties at their own discretion.

American AAdvantage, US Airways and Southwest Airlines partner with Spafinder Wellness 365 to yield mileage points for every dollar I spend on the site. May I apply my member ID number after my purchase has already been made?

Points can be retroactively credited up to 90 days after the date of the original order. Please contact customer service at customerservice@spafinder.com with your order number and mileage member ID number in order to request that we apply the mileage points retroactively.

How long must I wait until I see this increment in points on my airline account?

Mileage points will be credited within six to eight weeks from the time of the original order.

Can I use my foreign currency Spafinder Wellness 365 Gift Certificate/Card in the U.S. or my USD denomination overseas?

Spafinder Wellness 365 Gift Certificates/Cards may be used globally and in any currency for a market-rate conversion; however, we always recommend checking with the individual location directly prior to booking your treatment.

May I use a SpaWish™ Gift Certificate/Card at spafinder.com, or may I exchange my Spafinder Wellness 365 Gift Certificate/Card for a SpaWish Gift Certificate/Card, or vice versa?

While Spafinder Wellness 365 and SpaWish are partner companies, they are separate brands that are not interchangeable for the time being.

Can I purchase products online with my Spafinder Wellness 365 Gift Certificate/Card?

You may use a Spafinder Wellness 365 Gift Certificate/Card to purchase products from our online partner spa store: myspashop.com.